We at Cilantro have formulated each product to deliver best possible results, transparently. We hope you will love our products as much as we do. But in case you wish to return the product, please reach out to us and we will take care of everything for you.
We usually ship our within 72 Hours from time we have received your order.
We offer refunds / replacements only in following cases:
- You received a wrong shipment
- You received an expired product
In any of the above case, please raise a return/ replacement request within 72 (seventy two) hours from the date of delivery. To raise a return / refund request in such cases, please drop us an email at care@cilantroworld.com
No return or any other claim will be acceptable or valid after the expiration of 72 hours from the time of delivery of the product.
Please allow us 72 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps.
Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refund within 72 hours.